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Delivery Options

Delivery Options

A number of shipping options are available for you to select from when placing your order.

To see the shipping options available for your country, you will see on the checkout page "Shipping Cost" and then a link to the right of this that says "Calculate".

Click on Calculate;

Select your destination country (and or state) from the window that pops up and then click "Get Rates";

All of your available shipping options will appear along with the rates for your country;

Select your shipping method and then click "Select Shipping Method".

Available Shipping Options

These are not available for every country, but they include;

Option Tracking Insurance Delivery times/Notes
Economy Mail Generally takes 12 - 16 days to reach the destination address. Orders can occasionally become delayed if they are held by customs. If it is held by customs, there is nothing anyone can do to speed things along. Without a tracking number, it is not possible to determine where an order is located. Note: If you choose the insurance option when using economy air mail, we are not able to make a claim until 3 months after the parcel has been posted. For all other postage options, we can launch an investigation after 4 weeks.
Standard Mail

Takes 7 - 10 days to reach the destination address.

This service is only available for USA, UK, New Zealand, Canada and Germany. Note that insurance is not available for orders sent to Canada or Germany. 

Standard Mail
(More than 2Kg)
Takes 7 - 10 days to reach the destination address. Orders can occasionally become delayed if they are held by customs. If it is held by customs, there is nothing anyone can do to speed things along.

Note order can be tracked AFTER 10 DAYS using the insurance number.
Express Courier Takes 2 - 4 days (usually 4 days) to reach the destination address. Orders can occasionally become delayed if they are held by customs. If it is held by customs, there is nothing anyone can do to speed things along. Parcels must be signed for by the customer on receiving the goods when using the courier service. 

Tracking appears same day order is sent.
Express Courier with Insurance Takes 2 - 4 days (usually 4 days) to reach the destination address. Orders can occasionally become delayed if they are held by customs. If it is held by customs, there is nothing anyone can do to speed things along.

Tracking appears same day order is sent.
Note: The terms and conditions for all of the delivery services that we use by which we and our customers are bound use can be viewed by clicking here. The courier service that we use is EMS International Courier. Insurance is specified in the document as extra cover.