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Delivery Options

Delivery Options

A number of shipping options are available for you to select from when placing your order.

To see the shipping options available for your country, you will see on the checkout page "Shipping Cost" and then a link to the right of this that says "Calculate".

Click on Calculate;

Select your destination country (and or state) from the window that pops up and then click "Get Rates";

All of your available shipping options will appear along with the rates for your country;

Select your shipping method and then click "Select Shipping Method".

Available Shipping Options

These are not available for every country, but they include;

Option Tracking Insurance (Optional) Delivery times/Notes
Economy Mail

Economy Mail is only available for small orders up to $85 and less than 450g.

Generally takes 12 - 16 business days to reach the destination address.

Orders can occasionally become delayed if they are held by customs. If it is held by customs, there is nothing anyone can do to speed things along. Without a tracking number, it is not possible to determine where an order is located.

Standard Mail

Standard Mail is available for orders of any value up to 20Kg.

Takes 6 - 10 business days to reach the destination address.

Orders can occasionally become delayed if they are held by customs. If it is held by customs, there is nothing anyone can do to speed things along. 

Tracking appears same day order is sent. 

Note: If you choose the insurance option we can launch an investigation minimum 4 weeks after the order has been sent. Insurance investigations can take up to 10 weeks before payment is settled by postal services.

Express Courier 

Express Courier is available for orders of any value up to 20Kg.

Takes 2 - 4 business days to reach the destination address.

Orders can occasionally become delayed if they are held by customs. If it is held by customs, there is nothing anyone can do to speed things along. Parcels must be signed for by the customer on receiving the goods when using the courier service. 

Tracking appears same day order is sent. 

Note: If you choose the insurance option we can launch an investigation 10 days after the order has been sent. Insurance investigations can take up to 10 weeks before payment is settled by postal services.

Note: The terms and conditions for all of the delivery services that we use by which we and our customers are bound use can be viewed by clicking here. The courier service that we use is EMS International Courier. Insurance is specified in the document as extra cover.