Delivery Options

Carona Virus Update: "We are still fully operational and open for business. Some countries delivery services have been affected by the Covid-19 pandemic, resulting in delays or even in some cases blocked deliveries. We have removed countries which have closed their borders to foreign imports from our system so you will not be caught out by countries blocking imports. Most countries simply have delays. You can click here to view delays and other delivery disruptions by country. This shows realistic times resulting from the covid-19 crisis, which modify the expected delivery times show below". 

Will I receive my order by Christmas? Our delivery services have released last lodgement dates for Christmas delivery. You can view the dates for your country by clicking here. Our Pack and Track service is shown as "Standard Parcels", and our Express service is shown as "Express Parcels".

Shipping Options

A number of shipping options are available for you to select from when placing your order.

All orders are automatically insured against loss or damage during transport.

These are not available for every country, but they include;

Option Tracking Insurance (Optional) Delivery times/Notes
Economy Mail (Note: Economy air mail is no longer being offered as an option due to the carona virus).

Generally takes 12 - 16 business days to reach the destination address.

Orders can occasionally become delayed if they are held by customs. If it is held by customs, there is nothing anyone can do to speed things along. Without a tracking number, it is not possible to determine where an order is located.

Pack and Track

Pack and Track is available for orders of any value up to 20Kg.

Takes 6 - 10 business days to reach the destination address.

Orders can occasionally become delayed if they are held by customs. If it is held by customs, there is nothing anyone can do to speed things along. 

Tracking appears same day order is sent. 

 

Express

Express is available for orders of any value up to 20Kg.

Takes 2 - 4 business days to reach the destination address.

Orders can occasionally become delayed if they are held by customs. If it is held by customs, there is nothing anyone can do to speed things along. Parcels must be signed for by the customer on receiving the goods when using the courier service. 

Tracking appears same day order is sent. 

Note: The terms and conditions for all of the delivery services that we use by which we and our customers are bound use can be viewed by clicking here. The express service that we use is EMS International Courier. Insurance is specified in the document as extra cover.